LFG Casino - Pelaajan kotiutuspyyntöjä ei käsitellä.

I would like to report a serious issue with the online casino LFG.bet. 

On August 1, 2025, I submitted two withdrawal requests (900 USDT and 490 USDT, total 1,390 USDT). The casino has failed to process these withdrawals. 

At first, customer support replied and claimed that there was a "platform malfunction." However, after a few days, all communication from the support team stopped completely. Since then, my withdrawal requests remain unprocessed and ignored. 

This raises a strong suspicion that the casino is deliberately withholding player funds. I urge other players to be extremely careful when using this site, as it appears unsafe and unreliable regarding withdrawals. 

I request Casino.guru to investigate this complaint and contact the operator to ensure players' funds are paid out properly.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the delay? (date)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Thomas,

Until July 30, I was able to make multiple deposits and withdrawals without any issues.

In August, I was suddenly asked to complete KYC, and I submitted all the requested documents.

I have not used any bonuses.

Most of the withdrawal amount (1,669 USDT) comes from the prize I won for finishing 3rd place in a tournament. In order to achieve this, I wagered over 200,000 USD within a month.

My current rank is Emerald 3.

I was also told about a monthly bonus that should be credited without wagering requirements, but it has not been granted.

The last time I was able to get in touch was on August 11. Since then, there has been no response in the chat.

Thank you for your attention.

Thanks for the detailed explanation.

• Has the casino processed your payout since your last post?

Please let me know.

No, it has not been processed.

There has been no response in the chat either.

I will upload the transaction history. The last withdrawal that was approved was on July 29.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Should I reach out to [email protected] by email?

I still haven’t received any response from LFG.bet, and your support would be greatly appreciated.

In addition, I am currently unable to play any games. The original games and slots cannot be accessed, and whatever I try to launch only shows a blank screen.

Dear pokepokeget,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite LFG Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Jana,

Thank you for your support. I hope to receive a reply from the LFG representative.

I will be waiting.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://www.gamingcontrolcuracao.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Jana