Leverabet Casino - Pelaajan kotiutus on viivästynyt.

Hello, I requested a withdrawal from Leverabet Casino on May 11, 2026, but I haven't received my money yet.

Salve, ho richiesto un prelievo dal casino Leverabet l'11 Maggio 2026 ma non ho ancora ricevuto i miei soldi.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents for the KYC process?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

HI,

• no, it's the first withdrawal I'm requesting
• I haven't completed the KYC since the casino hasn't asked me for any documents yet and there's no way to upload them yourself.
• I played slots to accumulate winnings
• I played without using any bonuses

Ciao,

• no, è il primo prelievo che richiedo
• non ho completato il kyc dato che il casino non mi ha chiesto ancora nessun documento e non c'è la possibilità di caricarli autonomamente
• ho giocato alle slot per accumulare le vincite
• ho giocato senza usare nessun bonus

Thank you for your reply. Please forward me all communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. I appreciate your cooperation.

I only contacted them via chat and never got an answer from them (it says the chat is offline).

Dear Spaffle

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Spaffle,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Leverabet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana