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Let's Lucky Casino confiscated $7,000 in winnings over alleged betting limit breach.

I am lodging a formal complaint against Let's Lucky Casino regarding the unfair confiscation of my winnings totaling $7,000.

Account Information:

 Casino Name: Let's Lucky Casino

 Disputed Amount: $7,000

 Payment Method Used: Paysafe (copy of deposit attached)

Background and Timeline:

 Deposit and Gameplay: I deposited $50 and accepted a $50 bonus. Very early in my session, while my balance was at $52—meaning I was playing strictly with my own deposited cash and had not yet touched the bonus funds—I hit an initial win of approximately $1,000.

 The Issue: I continued playing and built my balance up to a total of $7,000. However, when I attempted to withdraw my winnings via my bank card , the withdrawal was canceled, and the casino confiscated the entire $7,000 balance.

 Casino's Justification: The casino claims that I breached their maximum betting limits while playing.

 My Position: Because my initial $1,000 win was generated entirely by my own real-money cash deposit before the bonus funds were ever activated, I maintain that maximum betting limits should not apply to these winnings. I have requested my full game history from the casino to verify the exact timestamps and balances, but the total confiscation of my balance is completely disproportionate.

Current Status:

The casino has confiscated the funds and left me with no resolution. I am seeking the assistance of Casino Guru to mediate this dispute, review the game history logs, and help me recover my real-money winnings.

Thank you for your time and assistance in resolving this matter.

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Dear Beezel07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have reviewed the Bonus Terms, and I found this:

Unless otherwise specified in the individual Promotion Terms and Conditions, the maximum bet allowed to be placed whilst a bonus is in its active wagering requirement phase is 5 USD/EUR/CHF/USDT/USDC, 8 AUD/CAD/NZD, 50 NOK, 100 ZAR. This includes any bet placed whilst the bonus wagering conditions have not yet been completed, and applies to all free bonuses, deposit bonuses, free spins winnings and loyalty scheme bonuses. The maximum bet allowed whilst wagering towards an active bonus with cryptocurrency will be the equivalent of 5 USD at the exchange rate average on the day of the bets. Maximum bet limit includes bet doubling after a game round has been completed as well as bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex. The maximum bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika