Larabet Casino - Pelaajan kotiutukset viivästyvät ja niitä ei oteta huomioon.

Warning to other players. This is a scam casino. They don't pay withdrawals. Dear casino guru team can you please help me.

I have tried to get small amounts withdrawn now over two weeks. It's my first withdrawals here. Customer service can't help, they just told you to wait even their T&C says max waiting time for withdrawals is 3 business days. This casino is probably going bankrupt. I have played casino and some sports. They don't require KYC from me. I don't have any screenshots of the communication with the casino. Can you please contact them because to me they don't give any help or just ignore my messages. Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you utilized the same payment method for both deposits and withdrawals?
• Have you accumulated your winnings with or without an active bonus?
• Could you please advise on how much do you currently need to withdraw in total?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yannickjulie00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player, could you please follow up on my previous message?

Have you used the same payment method for both deposits and withdrawals?

Always the same payment method

Did you collect your winnings with or without an active bonus?

Without bonuses

Could you tell me how much you should currently withdraw in total?

2500€

Oletko käyttänyt samaa maksutapaa sekä talletuksiin että kotiutuksiin?

Aina sama maksutapa

Oletko kerännyt voittosi aktiivisella bonuksella vai ilman sitä?

Ilman bonuksia

Voisitko kertoa, kuinka paljon sinun pitäisi tällä hetkellä nostaa yhteensä?

2500€

Can I get help, withdrawals are still blocked, kyc is not required, support knows nothing about it and can't help

Voinko saada apua, nostot ovat vieläkin estetty, kyc ei vaadita, tuki ei tiedä asiasta mitään eikä voi auttaa

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear yannickjulie00.

Thank you for submitting your complaint.

Please note that the casino in question is currently no longer operating. This may limit the available options for resolving your case, as there is no active support channel or official representative available at this time.

However, I will still make an effort to explore any possible alternative contacts, such as former representatives or affiliated partners, to see if there is any way to assist in resolving your complaint.

In the meantime, if you have any additional information or documentation that you believe may be helpful, please feel free to share it with me.

Thank you for your patience and understanding.

Best regards,

Hadi

Small update from the Larabet vip team. They are clearly still operating. Honestly feels like a such a scam to me.

Dear yannickjulie00,

Thank you for your patience.

Regarding your recent withdrawal request, please be advised that we require your account to be fully verified before the remaining funds can be released.

To proceed, please log in to your account and upload the necessary documents directly through the "Verification" tab in your profile.

Once your account is successfully verified, your withdrawal will be processed immediately.

Best regards,

Larabet Team

Dear All,

Thank you for the update.

I appreciate that the casino is still responding and has now clarified that verification is required before the remaining funds can be released.

yannickjulie00, Please complete the verification process and let us know once done.

Best regards,

Hadi

Hello everyone,

All documents have been sent.

Hei kaikki,

Kaikki dokumentit on lähetetty

Dear Larabet. Can you please stop delaying the verification. I have sent you the exact correct bank statement from the exact time period you requested.

The very first page shows my only deposits to you. You have no reason to reject this statement.

16.02 deposit 50€

19.02 deposit €3700

The Casino Guru team can also view these. Attached.

Hyvä Larabet. Voitteko lopettaa varmistuksen viivyttelyn. Olen lähettänyt teille tismalleen oikean tiliotteen tismalleen siltä aika janalta mitä pyysitte.

Heti ensimmäisellä sivulla näkyy ainoat talletukseni teille. Teillä ei ole mitään syytä hylätä tätä tiliotetta.

16.02 talletus 50€

19.02 talletus 3700€

Casino gurun tiimi voi katsoa nämä myös. Liitetty.

Dear Larabet, please stop delaying the confirmation and request all the documents you need at once.

You are now asking me for a new bank statement for the period 15.01-15.02. The bank statement should include deposits to your casino. My first deposit to your casino was made on 16.02. What does this mean?

Hyvä Larabet. Lopettakaa kiitos vahvistuksen viivästyttäminen ja pyytäkää kaikki dokumentit mitä tarvitsette yhdellä kertaa.

Pyydätte minulta nyt uutta tiliotetta ajalta 15.01-15.02. Tiliotteen pitäisi sisältää talletukset teidän kasinolle. Ensimmäinen talletus teidän kasinolle minulta on tehty 16.02. Mitä tämä oikein tarkoittaa?

I have again uploaded the new account statement you requested.

Olen jälleen ladannut pyytämänne uuden tiliotteen.

Dear yannickjulie00,

We kindly inform you that we have received your documents and our Verification team is checking on them. We will have updates for you at the nearest time possible.

Thank you for your patience and understanding.

Best regards,

Larabet Team

Dear All,

Thank you for the update. I appreciate your efforts and will wait for the next update from the casino.

Update

Larabet.com is now redirecting to casombie.com. I can log in with my details but my balance has been wiped out. Please give me some answers?

Päivitys

Larabet.com ohjautuu nyt casombie.com sivustolle. Pystyn kirjautua tiedoillani sisään mutta balanssini on pyyhitty pois. Antakaa kiitos vastauksia?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yannickjulie00,

We kindly inform you that your account has been verified.

Please, kindly inform us if you face the same issue when logging in.

Thank you for your cooperation.

Best regards,

Larabet Team

Dear Larabet Casino,

Thank you for confirming that the player's account has been verified. However, we would like to raise a more urgent concern.

Could you please clarify what has happened to the player's balance following this redirect, and confirm when the funds will be made available for withdrawal?

Dear yannickjulie00,

Please keep us updated on any direct communication you receive from the casino in the meantime.

Best regards,

Dear yannickjulie00,

Please, kindly provide us with your bank details to proceed with manual withdrawal of your funds:

-Full Name (please include all names including middle names)

-E-mail

-Bank Account’s Owner name

-IBAN/Account no.

-Bank Name

-Bank location (Country)

-SWIFT/BIC

Once we receive this information, we will inform you of the next steps accordingly.

If you have any additional questions don't hesitate to contact us.

Best regards,

Larabet Team

Hello,

I have used and only use Neteller and Skrill for gambling. You can send money to a Skrill or Neteller user. yklennikalle@gmail.com

Hei,

Olen käyttänyt ja käytän vain Netelleriä ja Skrilliä pelaamiseen. Voitte lähettää rahat Skrill tai Neteller käyttäjälle yklennikalle@gmail.com

Dear yannickjulie00,

Please, kindly inform us if you still face issues when trying to login to your account.

Thank you for your cooperation.

Best regards,

Larabet Team

Hello,

How did this answer of yours relate to anything?

Hei,

Miten tämä teidän vastauksenne nyt liittyi yhtään mihinkään?

Dear Larabet Casino,

The player has confirmed they only use Skrill and Neteller and has provided their email address for either platform. Could you please confirm whether the manual withdrawal can be processed to one of these payment methods, and provide a timeframe for when the funds will be sent?

Best regards,

Hadi

Dear all,

Thank you for the update.

We would like to inform you that we are currently checking with our Payments Department to confirm if a manual withdrawal can be processed via Skrill or Neteller.

We will provide a definitive answer and an estimated timeframe as soon as we receive confirmation from the relevant team.

Best regards,

Larabet Team

Dear Larabet Casino,

Thank you for the update. We will await your confirmation from the Payments Department.

Best regards, Hadi

Dear all,

Thank you for your patience.

We have received confirmation from our Payments Department that a manual withdrawal can indeed be processed via Skrill or Neteller.

To proceed, we kindly request the player to provide a screenshot of their Skrill or Neteller account profile. This screenshot must clearly display the account holder's name and the email address associated with the wallet to confirm ownership.

Once we receive this supporting document, we will initiate the manual payout.

Best regards,

Larabet Team

Could you tell me, for example, to which email address can I send this picture...?

Voisitteko kertoa esimerkiksi mihin sähköposti osoitteeseen voin tämän kuvan lähettää...?

Dear yannickjulie00,

We inform you that we have sent to you an e-mail in which you may insert the requested document and we will forward this to our relevant team.

Thank you for your collaboration.

Best regards,

Larabet Team

Could you please respond faster than once a week? I have been waiting for a really long time. The document has now been sent to your email.

Voisitteko vastata nopeammin kuin kerran viikossa? Olen odottanut todella pitkään. Asiakirja on nyt lähetetty teille sähköpostiin.

Casino Guru team can you please help me. They are just playing games. Their email address can't receive messages. See the screen.

Proof of skrill account has been sent to the support@larabet.com as well. I will attach it here too so casino guru team can pass it to you if needed.

Dear Larabet Casino,

The required document has been shared in this thread and sent to support@larabet.com. Could you please confirm receipt and provide a timeframe for when the manual withdrawal will be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yannickjulie00,

We would like to kindly inform you that your manual withdrawal has been completed successfully.

Thank you so much for your patience and cooperation.

Best regards,

Larabet Team

I am pleased to hear this news, and I will patiently await confirmation from the player.

Dear yannickjulie00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Hadi
Casino.Guru