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Hello Casino Guru,

I am from Bangladesh. I made a withdrawal from the casino but I have not received my money yet. The withdrawal shows pending for a long time and the casino is not helping me properly.

I tried contacting support but the problem is still not solved. I believe the casino is delaying my withdrawal without any clear reason.

Please help me resolve this issue and get my withdrawal processed as soon as possible.

Thank you.

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Dear Mdshohid944,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center