Koru Casino - Pelaaja väittää, että maksu on viivästynyt.

I requested withdrawals of €800 on November 2nd, 2026, and €500 on November 3rd, 2026, via bank transfer. Today, my withdrawal was canceled due to technical reasons. Afterward, I spoke with someone in live chat, and they told me to use a different withdrawal method. I did that, and then my withdrawal was canceled twice more. Since then, live chat and email from KoruCasino have stopped working—no response at all.

Ich gemacht beantrag 02.11.2026 in hohe 800eur und 03.11.2026 in hohe 500Eur...Bank Überweisung...Heute war meine Auszahlung storniere aus Technische gründe.Danach ich gesprochen mit eine Personen von Live chat, und er hat gesagt, benutze andere Auszahlung Methode.Das ich gemach und dann war schon wieder meine Auszahlung zweimal stornieren,..Ab diese zeit Live chat und email von KoruCasino funktioniert nicht mehr...Keine Antwort,gar nicht.

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Dear Lubko2312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account was already verified...the casino keeps canceling my withdrawals...every time...

Meine konto war schon veriziefiert...Casino immer storniere meine Auszahlung....immer...

Dear Lubko2312,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Lubko2312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru