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I made 2 deposits, the first was with a bonus and the second without a bonus, in total I deposited €205, I managed to win €1000 and I started the identification of my account which was done in an automated way almost immediately, in the terms it states that the withdrawal request must be completed within 48 hours but this did not happen, to my question in the chat the answer was that the withdrawal of money can take up to 21 business days, this is disappointing and you do not mention it anywhere, I would like your help

έκανα 2 καταθέσεις ,η πρώτη ήταν με μπόνους και η δεύτερη χωρίς μπόνους , συνολικά κατέθεσα 205€ , κατάφερα να κερδίσω 1000€ και ξεκίνησα την ταυτοποίηση του λογαριασμού μου η οποία έγινε με αυτοματοποιημενο τρόπο σχεδόν άμεσα , στους όρους αναφέρει ότι έως 48ωρες το αίτημα ανάληψης πρέπει να ολοκληρωθεί αλλά κάτι τέτοιο δε συνέβη , σε ερώτηση μου στο τσατ η απάντηση ήταν ότι η απόσυρση χρημάτων μπορεί να διαρκέσει έως 21 εργάσιμες ημέρες, αυτό είναι απόγοητευτικό και δεν το αναφέρεις πουθενά, θα ήθελα τη βοήθεια σας

Dear lazarosbot,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I will report any new information I have on the subject here, thank you.

οτι νεοτερο εχω σχετικα με το θεμα,θα σας το αναφερω εδω,ευχαριστω

The withdrawal of money was completed successfully, I was wrongly worried.

η απόσυρση χρημάτων ολοκληρώθηκε με επιτυχία ,αδίκως ανησύχησα

Dear lazarosbot,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru