Kassu Casino - Pelaajan kysely kasinon vetäytymiskäytännöstä.

I've been waiting for a withdrawal to go through for weeks. Now I'm fully verified but I'm still not recieving my withdrawal even tho I was told everything was fine. I'm being ignored everytime I email support. On live chat they always say we will esculate it but I don't hear back.

Dear Ainsley,

Thank you very much for submitting your complaint. I am sorry to hear about your problem. Further, keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money.

When was your account fully verified, please? Was this your first withdrawal request? Looking forward to hearing from you.

Best regards,

Kristina

My account verified 21/05/2020

Withdrew a few days after this.

Helllo Ainsley,

I am sorry for longer waiting for my reply. Just to make sure - could you please confirm you still haven't received your withdrawal?

Dear Ainsley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I got my withdrawal. Thanks very much

Dear Ainsley,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina