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I am not able to carry out my withdrawal it is being refused

Não estou conseguindo realizar meu saque está dando recusado

Dear Darlan27052022,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please explain what is your current balance in the casino and how much are you trying to cash out?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Darlan27052022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.