Jazzy Spins Casino - Pelaajan kotiutus on viivästynyt.

Just play normally and complete the authentication.

I applied for a withdrawal

I've been waiting for over 2-3 months, barely getting a response to my emails, and when I finally get through to chat, they just tell me to wait.

If you have to wait 2-3 months, it's the same as losing your money, and on the other hand, isn't it the casino violating their withdrawal terms and conditions?

So I couldn't stand it any longer and filed a complaint.

普通にプレイして認証も済ませて

出金申請かけたんですが

2〜3ヶ月以上待たされてろくにメールの返事も来なくてチャットに繋がったと思ったらまだ待ってくれしか言われません

2〜3ヶ月も待たされたらお金を取られてるのと一緒ですし逆にカジノ側が出金の規約に違反してるじゃないですか？

なので流石にもう我慢も出来ずクレーム入れさせてもらいました

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Jazzy Spins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Could you please clarify when exactly you requested the withdrawal? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yoshimio777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you ever had success with a withdrawal?

No withdrawals have ever been made.

Can you confirm that you have passed KYC verification?

KYC verification is complete

Can you clarify when exactly you requested the withdrawal?

No withdrawals have been made for three months since KYC was completed.

これまでに引き出しに成功したことはありますか?

引き出しは1度もされていません。

KYC 認証に合格したことを確認していただけますか?

KYC認証は終わっています

撤退を要求した正確な時期を明確にしていただけますか?

KYC完了してから3ヶ月は出金されてないです。

Dear yoshimio777,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I have submitted it so please check it.

提出したので確認お願いいたします。

Hello yoshimio777,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello yoshimio777,

thank you for your message.

I have looked for your email but was unable to locate it. Could you please send it one more time to katarina.d@casino.guru?

Looking forward to your reply,

Katarina

I sent an email

メール送りました

Hello yoshimio777,

thank you for your message.

Unfortunately I have not received any email from you. Could you kindly share the relevant evidence here in this thread instead? I will make sure all the sensitive information remained hidden.

Looking forward to your reply,

Katarina

It's okay here too!

There is no communication because there is no response from the casino.

I've been waiting since they said they would withdraw the money, but they're so slow that I haven't received a reply even when I contact them.

コチラでも大丈夫です！

やり取りですが何も返事がカジノから返ってこないのでやり取りなんてないんですよ

出金しますと言われてからずっと待ってて遅いから連絡しても返事がこないって状態です

Thank you very much, yoshimio777, for your cooperation. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

ear yoshimio777,

Thank you very much for your patience and for providing all the necessary information.

I will now try my best to contact Jazzy Spins Casino directly through both email and live chat, and invite their representative to join this complaint thread so we can address your issue transparently.

Please rest assured that I will do everything I can to assist you and help move this case forward as soon as possible.

I’ll keep you updated on any progress or response from the casino.

Best regards,

Karla

Dear yoshimio777,

I have received a response from the casino informing us that they were unable to reach you personally regarding this matter.

Could you please share your current email address with me privately (to karla.m@casino.guru) so I can forward it to the casino, or alternatively, you can reply directly to their email or to this thread.

This will help us continue with your complaint more effectively and ensure that your case can move forward without further delays.

Thank you very much for your cooperation and understanding.

I’ll be waiting for your reply.

Best regards,

Karla

Dear yoshimio777,

Thank you very much for your cooperation and for sharing your updated contact information.

I have now officially forwarded your details to the Jazzy Spins Casino team so they can reach out to you directly regarding your pending withdrawal.

Please remain in contact within this complaint thread as well, so I can continue monitoring the progress and ensure that everything proceeds smoothly until your case is fully resolved.

Thank you once again for your patience and cooperation.

Best regards,

Karla

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yoshimio777,

I would like to kindly ask whether the Jazzy Spins Casino team has contacted you via email following the latest update.

Please let me know if you have received any message from them or any progress has been made regarding your withdrawal.

Kindly keep me updated so we can determine whether your complaint is still up to date and continue assisting you accordingly.

Thank you very much for your cooperation.

Best regards,

Karla

Dear yoshimio777,

Thank you very much for your patience.

I have just contacted Jazzy Spins Casino again regarding your case and provided them with your email address as they requested.

Let’s please allow the casino some time to review the situation and reach out to you directly.

I’ll keep an eye on the communication and will update you as soon as I receive a response from their team.

Thank you for your continued cooperation and understanding.

Best regards,

Karla

Dear yoshimio777,

Thank you very much for your patience and continued cooperation.

I would like to kindly ask whether the Jazzy Spins Casino team has contacted you directly since our last update.

If you haven’t received any message from them, please let me know.

Should there be no response from the casino and no progress reported within this next period, I’ll have to close your complaint in the second 7-day phase as unresolved, since the casino has not contacted me personally with any update regarding your withdrawal status.

Please confirm if you have received any communication from the casino so we can decide how to proceed.

Thank you again for your understanding and cooperation.

Best regards,

Karla

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the MGA or OKGC – an alternative dispute resolution servic and submit a complaint to them. Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (karla.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Karla Mayfly

We’ve reopened this complaint at the request of Jazzy Spins Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear yoshimio777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru