Jackpotter Casino - Pelaajan tili on suljettu kopiointiväitteen vuoksi.

Hello, I just opened an account with them and they say I have a duplicate account. I just signed up with them today and they don't want to give me my money back. They're a scam.

hola acabo de abril una cuenta con ellos y dicen que tengo una cuenta duplicada y hoy recien me incribi con ellos y no quieren devorverme mi dinero son una estafa

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please note that the screenshots and documents you submitted seem unrelated to the issue you are describing.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• If there is any evidence to support your complaint, please share it with me at tomas@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear GRAMURA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru