Iron Joker Casino - Pelaajan valitus huonosta asiakaspalvelusta.

Hello.

6 days ago I wrote to them in the mail to ask them to provide a license as they do not have a Curacao badge on their website. I was simply ignored in online support, they answered that they could not influence this in any way, I asked if they could contact their management or those who are responsible for mail support@joker.win They did not answer anything and just froze in the online chat and now they have turned off the function altogether online support as I understand it for my account. There are no buttons to contact support. Attached screenshots below. On my own behalf, I will add that I went through all the verifications and the money was successfully withdrawn to me, but now I think that after the deposit I will no longer be able to withdraw them, since the online support named Alexander is just a pig who does not care about his work. The only thing that I regret playing here if you need screenshots of deposits and withdrawals I can provide.

Здравствуйте.

6 дней назад я написал им на почту чтобы они предоставили лицензию так как у них на сайте нет значка кюрасао. Меня просто игнорили в онлайн поддержке отвечали что не могут никак на это повлиять, я спросил могут ли они связатся со своим руководством или тем кто отвечает за почту support@joker.win Они ничего не отвечали и просто морозили в онлайн чате а сейчас вообще отключили функцию онлайн суппорта как я понимаю для моего аккаунта.Кнопки связатся с поддержкой просто нету. Прикрепил скриншоты ниже. От себя добавлю что я прошел все верификации и деньги мне успешно выводили но теперь я думаю что после депозита я больше не смогу их вывести, так как онлайн супорт по имени Александр просто свинья которая наплевательски относится к своей работе. Единственное что жалею что играл тут если будут нужны скрины депозитов и выводов могу предоставить.

Dear Sankja,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in position to help you.

If you have more information that would help our case, please forward it to me. We will need more details, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.

Best regards,

Petronela

Close the complaint then, I thought non-licensed casinos should not be on your site.

Закрывайте тогда жалобу, я думал не лицензированые казино не должны быть на вашем сайте.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.