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I received an email with 50 free spins from the casino, which I used and won. I completed the rollover, made my withdrawal, and was told it would be processed in three days. Then they canceled it because supposedly I exceeded the withdrawal limit. They corrected the limit to $1000, then I withdrew it again. They canceled it again and told me I had to make a $200 deposit and wager it once. It seemed strange to me because I had never done that before at a casino, but I did it anyway. I completed the wagering requirement and requested another withdrawal. After the agreed-upon days, I contacted them again, and they told me they had experienced a system outage, which is why it was canceled again, and that I had to withdraw it again. So far, they just keep telling me it's a matter of the responsible department releasing it, but I don't think they have it because I haven't received anything yet; it's still showing as pending in my account.

Me llegó un correo con 50 tiros gratis del Casino el cual utilicé lo usé y gané completé el rollover hice mi retiro y me dijeron que en tres días quedaba después me lo cancelaron porque supuestamente me pasaba el límite que se permitía retirar entonces ellos corrigieron el límite que fueron $1000 luego lo volví a retirar otra vez me lo cancelaron y me dijeron porque tenía que hacer un depósito de $200 y jugarlos una vez se me hizo raro porque nunca había hecho eso antes en un casino pero aún así lo hice lo completé y lo volví a solicitar retiro después de los días acordados me comuniqué de nuevo con ellos y me dijeron que habían tenido una intermitencia en el sistema que por eso se canceló de nuevo y que tenía que retirarlo de nuevo y hasta ahora solo me dicen que es cuestión de que el departamento encargado lo libere pero yo creo no tienen porque aún no me llega nada ay sigue en la cuenta como pendiente

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Dear Miser,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Miser,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, good day. Nothing has changed, it's still the same. They haven't given me anything either. They tell me I have to wait a few days for them to release it because I only made the withdrawal on the 5th. But I told them, how can I not do it so recently if they keep rejecting my withdrawals?

Hola buen día no a cambiado nada sigue igual no me an dado nada tampoco me dice que tengo que esperar a que lo liberen unos días porque apenas el día 5 hice el retiro Pero le dije que como no voy a hacerlo hace poco si a cada rato me los rechazan

Dear all, I would like to inform you that we have received confirmation from the player, that the withdrawals have been received.

Dear Miser,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila G.

Casino.Guru