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Few days ago I have deposit 2500 EUR via instant bank transfer, at that moment when I was deposit money during the confirmation of payment I have lost my connection, I thought the money has been not deposit few minutes after I have checked my bank account the money was wel debited from my account, and I have contacted the support team, and they asked me for transaction statement and I send them ,and until now no refund and not credited my money to my casino account

Dear Wali19, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Wali19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.