IceBet Casino - Pelaajan kotiutusta ei ole hyväksytty.

Did everything that they asked. Verrified my account (send them lots of photos) pasport, bank etc. Then they told me to deposit trough bank transfer so i can withdraw trough banktransfer. I did not need to play the deposited amount. Still not accepting withdraw.

Dear santeri,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please could you advise if this was your first withdrawal attempt? Have you received any confirmation from the casino regarding successful KYC verification?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear santeri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.