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Hello.

My name is Hachimura.

I am having trouble with a casino called betrnk.

betrnk.com

User ID 11619640

Terms of use are not violated.

I did not use any bonuses.

I played with the money I deposited.

Deposited $9800 and have been refused 23693 withdrawals.

KYC verification has been completed.

I made my first withdrawal request on March 29.

As of April 12, I still have not received my withdrawal.

When I contact email support, I am told that they are still checking play records.

The same response was given on March 31, April 5, and April 10.

This casino states in their ads that they offer speedy withdrawals.

But in reality, they do not withdraw money even after a long time.

I want to withdraw my account balance, $23693.

Can you please help me?

Thank you very much.

Hello bluezzzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betrnk Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I was able to confirm the payment successfully today. By the way, I was playing the game with real money. Thanks to this window, I was able to respond without rushing. thank you very much.

Hello bluezzzz,

Do I understand it correctly that your issue has been now resolved?

thank you. Problem solved.

ありがとうございます。問題は解決しました。

Thank you bluezzzz for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick