Gratorama Casino - Pelaajan tiedustelu vahvistamisprosessista.

I would like to know which are the documents that I have to send for the accreditation of the winnings

Vorrei sapere quali sono i documenti che devo inviare per l' accredito della vincita realizzata

Dear Roberto,

Thank you very much for submitting your query. I have sent an email to Customer Support but didn’t receive a reply yet. Have you tried to contact the casino?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Dear Roberto,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.