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Withdrawal of 9000 SEK requested on 26.03.2026. Account fully KYC verified on the same day. Support gives evasive answers and refuses to process payment after 7 days. "and they don't answer emails I only get the same answer every day online

Retragere de 9000 SEK solicitată pe 26.03.2026. Cont verificat KYC complet în aceeași zi. Suportul oferă răspunsuri evazive și refuză procesarea plății după 7 zile."si nu rasund la mail doar acelasi rasuns il primesc in fiecare zi online 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Daniel2233,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand that you are experiencing some inconvenience due to the delay in processing your request. Our team is currently reviewing your withdrawal request and we will keep you informed as soon as we have any updates.

We apologize for the inconvenience. Please give us time to process your request.

haven't received any update regarding my withdrawal request from March 26th. It appears that it hasn't even been reviewed yet."

Dear Daniel2233,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, nothing has changed and the issue persists. I am still waiting for a response to my previous emails.

Dear Daniel2233, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla