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I tried to make a withdrawal in goalbet and it got declined I was told to send my documents for verification but when I sent them it was rejected saying it was not legible enough. Since then I have retried and sent over 4 high quality documents for verification only to meet the same response, I am frustrated at this point and I feel like no matter what I send they do not intend to verify my account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs that you submitted to the casino for the verification of your account?
• Have you made sure that the photos were uploaded in high quality and high resolution, that your face was not covered by the document, and that all the textual information on the document was clearly visible, sharp, and legible?
• Have any of your documents been approved as part of the KYC verification process?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mmlouis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika