GG.BET Casino - Pelaajien kotiutukset viivästyvät.

My account at GGBet

 has been fully verified for a long time, and I have successfully processed many withdrawals there in the past, including recent ones. There are no verification or account-related issues whatsoever.

This complaint is solely about the extremely unreasonable withdrawal processing speed currently being applied by the casino.

At the moment, I have around €6,000 in pending withdrawals. Because of the maximum withdrawal limit per transaction(1000e), I was forced to split the withdrawals into multiple requests. The oldest pending requests date back to 23.04.2026.

Despite my account being fully verified and having a long history of successful withdrawals, the casino is processing approximately one withdrawal every 4-5 days. At this pace, withdrawing the remaining balance from my account could realistically take a month or even longer, which is simply absurd.

Support keeps repeating generic responses and claims there is no specific timeframe for withdrawal processing. In practice, this gives the casino unlimited time while the player is left waiting without any transparency or proper explanation.

I understand that occasional delays may happen due to security checks, but this is clearly not the case here. My account has already been verified long ago, previous withdrawals were processed successfully, and there are no outstanding issues requiring review.

The current withdrawal policy and processing pace are completely unreasonable for a fully verified customer and create the impression of deliberate stalling of payments.

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Dear IronMan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino support regarding the delay? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply.

Yes, I have used deposit bonuses on the platform in the past, similarly to many regular players. However, my complaint is not related to bonuses, bonus abuse, verification, or any account restrictions.

My account has been fully verified for a long time, and I have successfully completed many withdrawals in the past, including recent withdrawals before this situation started.

I have contacted the casino support multiple times regarding the delays. The responses are always generic and they keep stating that there is no specific timeframe for withdrawal processing.

The issue is that the casino currently processes approximately one withdrawal of around 1000 EUR every 5 days, despite there being no issues with my verified account. Due to the withdrawal limits per transaction, I was forced to split the withdrawals into multiple requests.

At this pace, withdrawing the remaining balance may realistically take a month or even longer, which I consider completely unreasonable for a fully verified customer with a long history on the platform.

Thank you for your assistance.

Best regards

Additionally, I would like to mention that today the night of 16.05.2026 at approximately 02:00 UTC+2, another withdrawal of 800 EUR was finally processed. This follows the exact same pattern as previous withdrawals, which are typically processed only once every 5 days around the same hour during the night.

At the moment, I still have approximately EUR 5000 in active pending withdrawals. Looking at the current withdrawal pace, it may realistically take at least another 25 days to receive the remaining balance, which I consider completely unreasonable for a fully verified customer.

This situation makes it appear as though GGBet has internally established a fixed withdrawal schedule specifically for my account, rather than processing withdrawals within a reasonable timeframe.

yesterday 17/05/2026 one of my withdraws af1696ef-98c5-4d6d-a42a-c88bd888cd75 (amount: 950e) which I requested on 23/04/2026 was rejected, after almost a month they rejected this withdraws, I added screenshots, the bots on LIVE CHAT are not very helpful and their only answer is technical problems, Unfortunately, talking to support is pointless because their answers are always the same and are never helpful or solve problems.

Thanks for the update and for sharing your point of view.

• Were you able to request a new payout?
• Has the casino suggested you use an alternative payment method when requesting a payout?
• Could you please describe how much you were able to pay out between your significant win and May 16th?

Looking forward to your reply.

-yes, recently ggbet cancelled all my pending withdraws after a month of waiting, so I made new withdraws and they are pending.

-Unfortunately, they did not provide any reasonable reason for the payment rejection, the live chat gives a standard answer about technical problems, but these are actually lies. ( Thank you for waiting, the transactions were rejected due to technical reasons, I recommend submitting the withdrawal request again)

-so approx 4000e, and it was processed with a delay to the same payment method and address crypto.

So I currently have 6000e in my account which seems to be stuck and these payments have not been processed for about a month.

Dear IronMan,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GG.BET Casino representative to join this conversation.

Dear GG.BET Casino,

Could you please provide clarification regarding this case along with suggestions, that would help to speed up the withdrawal process?

Thank you in advance.

Dear Ironman and Mirka,

We have reviewed the information regarding the user’s withdrawal requests and would like to provide clarification on the current situation.

First of all, we checked the active withdrawal requests on the account - at the moment there are 4 active transactions in the "New" status, and currently there are no issues detected with them. They remain under processing according to the standard procedures.

Regarding the statement about pending transactions since 23.04.2026, we would like to clarify that there are currently no active withdrawal requests from April. Those transactions were successfully completed and the funds were delivered to the user.

We would also like to remind that all withdrawal requests are processed in accordance with rule 8.3.1 of our Terms and Conditions:

The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company's internal regulations. Processing times and procedures are determined individually by the Company for each transaction. These measures are necessary to ensure the security and integrity of all transactions. Additional checks will be conducted at irregular intervals and are essential to confirm all details.

Unfortunately, we are unable to speed up the withdrawal process manually, as every transaction is reviewed and processed individually.

Regarding the fact that some withdrawal requests were previously canceled - as already explained to the user by our support team, this happened due to technical issues. Such situations may occasionally occur and, unfortunately, are not always something we can directly influence. Nevertheless, we continuously work on improving the stability of payment processing in order to minimize such technical difficulties in the future.

At this stage, we kindly ask the user to wait until the current transactions complete all the necessary checks and processing stages. Once this process is finalized, the funds will be successfully delivered.

We apologize for the inconvenience and appreciate your patience and understanding.

Best regards,

GG.BET Team

Dear IronMan,

Have you received any progress in your withdrawal process since your last message?

Dear IronMan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Mirka

Casino.Guru