GG.BET Casino - Pelaajan voittoja ei hyvitetä.

Hello, I was playing at GG-Bet Casino and won 20900 in a round. However, the winnings were never credited to my gaming account. I took a screenshot while I was playing.

Hej, jag spelade på GG-bet casino och vann i 20900 i en runda. Men vinsten registrerades aldrig på mitt spel konto, jag tog printscreen då jag spelade.

Dear 97bepa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear 97bepa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi again, still not resolved. Live support says it is under investigation but has not received any feedback or a time frame for when it will be ready. Can attach chats here. Can't find them all but here are some print screens from support. I don't feel like I'm getting a real answer.

Hej igen, det är fortfarande inte löst. Live supporten säger att det är under utredning men har inte fått någon återkoppling eller någon tidsram när det ska vara klart. Kan bifoga chattar här. Kan inte hitta alla men här är några printscreen från supporten. känns inte som jag får något riktigt svar.

Dear 97bepa,

I've requested the game history from you as otherwise there is no way to check the data to see what happen.

Do you mean my entire game history, played a lot so it's quite long?

Menar du hela min spel historik, spelat väldigt mycket så den är rätt lång?

Dear 97bepa,

The data from the date the issue occurred (with the uncredited bet included) should be enough.

here is from that game round.

här är ifrån den spelrundan.

Dear 97bepa,

As the betting history is not showing any irregularities, there must have been an issue with the game provider or connection of the game.

Unfortunately, the reality is what the betting history states and can't be proven otherwise with only screenshots of the game.

Is there anything else we can assist you with?

Dear 97bepa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.