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I am trying to withdraw my funds and suddenly my account was blocked i contacted support and nothing no reply.

Dear kbadiola2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi thank you for the quick reply I did not know of any kyc verification I just started playing on this online casino the other night I deposited twice and tried to make my first withdrawal today no bonuses were used when playing I just really want my money back please help. If it's any help I have the ID and email from ggbet regarding the withdrawal request.

Thank you

Thank you for your reply, kbadiola2020. Have you received any reply from the casino in the meantime? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you.

Hello all,

According to our records, the withdrawal was successfully received 13.10.2022 05:57:21 (UTC)

Dear kbadiola2020

Can you please confirm?

Thank you in advance!

Dear kbadiola2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.