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Hello,

I have the following problem:

I wanted to sign up for GGBet, but it turned out that there is no account for my email and I can't sign in. Since I got a new email address after creating my account at GGBet, I registered with it again. One day later my account is blocked, when I asked the support I was informed that I have several active accounts.

I asked support to delete my old account (which the site says has already happened) and give me my money back. Both were denied.

I hope you can help me further

Hallo,

Ich habe folgendes Problem:

Ich wollte mich bei GGBet anmelden, dabei stellte sich herraus, dass es kein Konto zu meiner E-Mail gibt und ich mich nicht anmelden kann. Da ich nach der erstellung meines Kontos bei GGBet eine neue E-Mail Adresse mir zugelegt habe, habe ich mich über diese erneut registriert. Einen Tag spät ist mein Konto gesperrt, auf Nachfrage bei dem Support wurde mir mitgeteilt, dass ich mehrere aktive Konten besitze.

Ich bittete den Support mein alten Account zu löschen (was laut der Seite bereits geschehen ist) und mir mein Geld auszuzahlen. Beides wurde verneint.

Ivh hoffe Sie können mir weiter helfen

Hello Squeezy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you create your first account? Was there any remaining balance? Did you already deposit into your second account? When was the last time you contacted the casino and what was their respond regarding this issue.

Looking forward to your answer.

Regards,

Nick

Dear Squeezy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.