GG.BET Casino - Pelaajan kotiutusmenetelmä on rajoitettu.

Hello

I made a deposit on this site via crypto usdt after reading one of their rule saying "You must withdraw using same method used for deposit"

But when i wanted to withdraw it says only imps can be used.

I have already faced my bank acc freeze and cyber complains due to accepting money from unauthorized source which was related to betting site no surprise.

After lot of difficulties and losing most of my withdraw money my bank unfreezed and have restriction that I can make or accept payment from unauthorized source unless given written proof of the entity or person involed.

GGbet even tho accpeted my crypto deposit doesnt let me withdraw through crypto or any e wallet but just imps which is not possible for me.

Why mention the rule - "8.13.2. funds must be withdrawn with the same method used for depositing;" when its clearly not true and was the only reason i choose site?

Make an exception and grant me a manual withdraw and I am actually gonna close my account

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Dear ritesh5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

To better assist you, please provide the following information regarding your situation:

• Could you please confirm if your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you contacted the casino's customer support regarding the issue? If so, what was their response? Please forward screenshots or email to jean.s@casino.guru or post them here.

Your cooperation in providing these details will help us investigate and work towards a resolution. This information is critical for us to understand the situation and take appropriate steps in addressing your complaint.

I hope we will be able to help you to resolve this issue.

Best regards,

Jean

Yes my account is verified with full kyc

Yes i used bonus but I don't think it played any major part as I had made deposit of 200 usd raw money and played with it(prior to that depositted played and lost 300)

I contacted supp who basically says "crypto isnt available in your region rn please use the method available" while only method is IMPS while they are openly taking crypto deposits

Hello ritesh5,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Can i expect something

I understand how frustrating the situation is.

Casinos are sometimes limited in which payment methods they can offer, often due to geolocation restrictions or agreements with payment providers.

It would be best to explain the situation and ask for an alternative method or when an alternative method would be possible.

Have you tried to reach out to their email support? Please update me when you can. Thank you.

There is no alternative methods except imps(bank transfer) and when you actually use that your bank account is bound to get locked/freezed in future because these txn are not safe.

Only reason i opted to use site is because they offered crypto deposit with rule you should withdraw with same method you deposit.

If you dont allow crypto withdraw why even accept deposit ?

There are literally 0 methods available as alternative and supports are not helping via chat/email

Dear ritesh5,

Thank you for your patience throughout this process. I understand your frustration regarding the withdrawal options available to you and the discrepancy between your expectations and the methods currently offered by the casino.

Unfortunately, we are unable to assist further in this matter, as casinos are generally free to determine which payment methods they offer in specific regions, and we do not have the authority to require them to enable or reinstate cryptocurrency withdrawals. For this reason, we are unable to ask the casino to process your withdrawal through a payment method that is not currently available on your account.

We recommend continuing to communicate with the casino's support team and asking whether cryptocurrency withdrawals may become available in the future or whether there are any alternative withdrawal options suitable for your situation. As there is no further action we can take on your behalf regarding the casino's payment methods, we will now close this complaint.

Thank you for your understanding.

Best regards,

Jean