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Good day,

I have a problem with my withdrawal, I won €2000 at GGbet last night and put it in processing for withdrawal. This morning I got an email from support saying that I have multiple accounts and my account will be blocked and the money will be withheld.

I have 1account at GGbet and am very upset to have received this message. Had invested a lot of money in ggbet and now I can't make the withdrawal.

Do you have an idea 💡 how I can get my money back? Thanks in advance for any ideas or solutions

Many Thanks

Guten Tag,

Ich habe ein Problem mit meiner Auszahlung, und zwar hatte ich gestern Abend 2000€ bei GGbet gewonnen und in die Bearbeitung zur Auszahlung getan. Heute Morgen bekam ich eine Mail vom Support in dem stand das ich mehrere Konten hätte und mein Konto gesperrt wird und das Geld einbehalten wird.

Ich habe 1Account bei GGbet und bin sehr verärgert diese Nachricht bekommen zu haben. Hatte viel Geld in ggbet investiert und jetzt kann ich die Auszahlung nicht vornehmen.

Habt ihr eine Idee 💡 wie ich mein Geld zurück holen kann ? Vielen Dank im Voraus für eure Ideen oder Lösungen

Vielen Dank

Dear b2bs8ppdn6, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus, please?

Looking forward to hearing from you.

Best regards, 

Kristina

I had an account and an email was sent to me that the company was withholding it and since I had several accounts I had a real money balance of €2000 until my account was finally blocked, I made many deposits at ggbet and now you win €2000 and something like that is being accused

Ich habe ein Account gehabt und mir wurde eine email zugesandt das die Firma es einbehält und da ich mehrere Accounts hätte habe 2000€ echtgeldguthaben gehabt bis mein Konto letzendlich gesperrt wurde habe viele Einzahlung bei ggbet getätigt und jetzt gewinnt man 2000€ und soetwas wird vorgeworfen

Hello everyone,

Thank you very much GGBet Casino for taking your tie to reply to this complaint.

b2bs8ppdn6, have you accumulated these winnings with or without an active bonus? Could you please advise if you have passed the verification? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru

Dear b2bs8ppdn6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.