Gaming Bets Casino - Pelaajan talletus on viivästynyt.

Hello Team,

I am lodging this complaint, because the Casino Staff is totally uncooperative and at this point I am considering my funds lost.

I made a deposit on 24.04, and it still has not been credited to my balance. After waiting for some time I tried reaching the Casino support, so they can check - guess what, this casino has no live chat support.

I then joined their discord server, thinking they have to offer some kind of support there(the gaming chat does not load for me), and I opened a ticket there(guess they have to offer some support?).

I have communicated with some person, who is a Moderator there, who told me he was at work, and some other guys advising me I have to reach out via email - so I sent a couple of emails and I still have no reply from the 24th.

The funds are obviously still missing, so can you please help? Thanks.

I can provide any screenshots of my communication/the email I sent/the transaction receipt from my banking app if needed.

Dear MadStrife,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello,

thanks for looking into this.

I checked with Revolut and they advised that I should contact the casino’s wallet service.

Considering their lack of cooperation and the lack of a response to my email, I am pretty concerned at this point.

It’s not that large of an amount, but the experience is unpleasant.

Can you provide an alternative solution?

Thanks,

Viktor

Hello, just dropping by to leave screenshots of my communication with their Discord community, who were unable to explain how I am supposed to reach their support.

This guy sent a screenshot of his conversation with the support, showing how they state that "We won't help him unless he uses live chat" and there is no Live Chat button on the website

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear MadStrife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.