Gambly Casino - Pelaajan kotiutus on viivästynyt.

On July 17th I made my first withdrawal request and it hasn't been processed for over a month. There is no connection with the casino at all. There is no live chat or feedback form, the email address is invalid.

17 июля мной был сделан первый запрос на вывод средств, и более месяца он не обрабюотан. Связи с казино нет вообще никакой. Лайв-чата и формы обратной связи нет, адрес электронной почты недействителен.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

Have you ever successfully communicated with the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello. I have bet on sports, slots and live casinos.

I did not provide any documents to the casino, as they were not requested. Also, there is no section on the site where you can upload documents.

I didn't take any bonuses.

It was impossible to communicate with the casino, as there is no chat or feedback form on the site. The casino's email address is also invalid.

Здравствуйте. Я делал ставки на спорт, в слотах и в казино-live.

Я не предоставлял никакие документы для казино, так как их не запрашивали. Так-же на сайте нет раздела, где можно было загрузить документы.

Бонусов я не брал.

Общаться с казино не удавалось, так как ни чата, ни формы обратной связи на сайте нет. Электронный адрес казино так-же недействителен.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Gambly Casino outside this complaint thread and let you know any new information once I receive it.

Hello. You will hardly be able to contact them, but let's hope for the best. Thank you.

Здравствуйте. Связаться с ними вам вряд-ли удастся, но все-же будем надеяться на лучшее. Спасибо.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana