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Hello, I deposited 220 euros and won 250 euros with my last 20 euros. Then I requested a withdrawal. My account is fully verified and everything is fine. I requested the withdrawal on March 2, 2026, and today is March 6, 2026. I contacted customer service via chat. They told me it would take 36 to 48 hours. In the chat I get the same answer: "Please be patient, it will take a little longer." They are scamming me! They don’t want to give me the withdrawn amount. It’s been over 120 hours and they are still pushing me away with "Wait, it will take a little longer." First, they give a deadline that they then don’t meet, and now I get the same answer every day! This is outrageous!

Здравейте, депозирах 220 евро и спечелих 250 евро с последните си 20 евро. След това поисках теглене. Акаунтът ми е напълно потвърден и всичко е наред. Поисках тегленето на 2 март 2026 г., а днес е 6 март 2026 г. Свързах се с отдела за обслужване на клиенти чрез чат. Казаха ми, че ще отнеме от 36 до 48 часа. В чата получавам един и същ отговор: „Моля, бъдете търпеливи, ще отнеме малко повече време." Измамват ме! Не искат да ми дадат теглената сума. Минаха над 120 часа и все още ме отблъскват с „Чакай, ще отнеме малко повече време". Първо, дават срок, който след това не спазват, а сега получавам един и същ отговор всеки ден! Това е възмутително!

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Dear stoyanvladimirov,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear stoyanvladimirov,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear stoyanvladimirov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru