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I have tried withdrawing money from this Casino but due to very late payment method I am unable to withdraw money via online there are only two payment methods which is bank transfer and Eco page my Eco pay account is not verified and in bank transfer there is not my bank is available so I am unable to withdraw

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been given an option to verify and use your ecoPayz account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No my account is not fully verified I have told them a lot of times to verify my account but they have not reply to my question they ignore bye by telling MI we do not need KYC for your account right now and my ecopayz account is not verified

My request is to add my bank option in bank withdrawal method there is no my bank in the list of banks

Thank you very much, Sohilshaikh51, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sohilshaikh51!

From now on, I will be taking care of your complaint. I would like to ask Fun88 Casino's representatives to join the discussion in order to resolve this issue.

We would like to ask Fun88 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.