Frumzi Casino - Pelaajan voittojen nosto on viivästynyt.

Slow withdrawal, they still haven't asked me for documents for the withdrawal

Prelievo lento ,ancora non mi hanno chiesto documento per il prelievo

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Dear Vittokri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I thought everything would be done in 3 days, I'm keeping my complaint open, two weeks seems like a long time to me...

Pensavo che in 3 giorni fosse fatto tutto ,tengo aperto il mio reclamo ,due settimane mi sembra tanto …

Dear Vittokri,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Given the long time for a withdrawal, I played them again.

Dato il tanto tempo per un prelievo ,li ho rigiocati.

Dear Vittokri, thank you very much for providing the information.

I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

To better understand your current situation, could you please confirm the following details?

• Could you please clarify how much do you currently need to withdraw?
• Could you please confirm whether you have passed the KYC verification?
• Have you made any successful withdrawals before?
• Have you gained your winnings with any bonuses or free spins?

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Dear Vittokri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vittokri,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila