Frumzi Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

Frumzi has decided to close my account with some of my funds inside and refuses to return them to me.

Frumzi ha deciso di chiudermi l'account con dei miei fondi all'interno e si rifiuta di restituirmeli.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika