Frumzi Casino - Pelaajan nosto on viivästynyt.

Hello, I have two withdrawals in the queue at Frumzi.

€300 applied for on 29.08.2026 at 02:16

TransactionID: b0e1e53d-ed25-4a1b-9b58-86f1d90172b1

€500 applied for on 29.08.2026 at 00:11

TransactionID: f15b1483-137c-4cac-85f4-7e7026a6e50d

When I inquire via chat and email, I always get the same "nothing to say" answers.

Hallo ich habe bei frumzi zwei Auszahlungen in der Warteschlange.

300€ beantragt am 29.08.2026 um 02:16 Uhr

TransaktionsID: b0e1e53d-ed25-4a1b-9b58-86f1d90172b1

500€ beantragt am 29.08.2026 um 00:11Uhr

TransaktionsID: f15b1483-137c-4cac-85f4-7e7026a6e50d

Auf Anfragen im Chat und per Mail bekomme ich immer nur die selben nichts sagen den Antworten.

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Dear Mathi0105,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Another important point: "Support abruptly ended the live chat without a word after the deadline had passed."

Was noch wichtiges: "Der Support hat den Live-Chat nach Verstreichen der Frist wortlos abgebrochen."

The casino continues to respond only with boilerplate text and claims that the 3 working days have not yet passed, even though the payout was requested on Saturday.

Das Casino antwortet weiterhin nur mit Textbausteinen und behauptet, die 3 Werktage seien nicht um, obwohl die Auszahlung am Samstag beantragt wurde.

€300 was paid out about an hour ago. €500 is still outstanding. The €500 should have been paid out first. And the funny thing is, it's Sunday. Every email states that the finance department only works on weekdays.

300€ wurde vor gut 1 Stunde ausgezahlt. 500€ bleiben weiterhin offen. Eigentlich hätten zuerst die 500€ ausgezahlt werden müssen. Und der Witz heute ist Sonntag. In jeder Mail steht drin das die Finanzabteilung nur Wochentags arbeitet.

The €500 has now been paid out.

Die 500€ wurde jetzt auch ausgezahlt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mathi0105,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean