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Good evening, my name is g. a. and I wanted to inform you and express my complaints about the delayed withdrawal of 60 euros that I have requested from the frumzi casino company since May 4 and I still have not seen any movement in my account. In my daily communication on their live chat, they answer me that their responsible financial department has been informed, they apologize for the delay, every employee on the live chat cannot do anything more about this except to inform the financial department, not to worry that the issue will be resolved soon and I am still waiting for the 4th working day and as their instructions clearly say on the 3rd working day, the withdrawal is made. In the various emails and many that I have sent, the responses are minimal to non-existent. They are definitely delaying so that I don't click cancel withdrawal. On purpose. And for what amount is all this hassle? for only 60 euros. In my opinion, I recommend staying away from foreign companies that take too long to withdraw, with the exception of a few foreign companies. I told them that I will exhaust all my legal rights and reserves the right to resolve the problem and request. Frumzi casino the worst

Καλησπέρα σας ονομάζομαι γ. α. κ ήθελα να σας ενημερώσω κ να σας εκφράσω τα παράπονα μου για καθυστερημένη ανάληψη των 60 ευρώ που εχω αιτηθεί στην εταιρία frumzi casino από τις 4 Μαΐου κ ακόμα δεν έχω δει κάποια κίνηση στον λογαριασμό μου. Σε καθημερινή επικοινωνία μου στο live chat τους μου απαντάνε ότι έχει ενημερωθεί το αρμόδιο οικονομικό τους τμήμα ζητούν συγνώμη για την οποία καθυστέρηση, κάθε υπάλληλος στο live chat δεν μπορεί να κάνει κάτι παραπάνω για αυτό παρά μόνο να ενημερώσει το οικονομικό τμήμα, να μην ανησυχώ ότι σύντομα θα λυθεί το θέμα κ ακόμα περιμένω 4η μέρα εργάσιμη κ όπως λένε σαφώς οι οδηγίες τους στην 3η εργάσιμη ημέρα γίνεται η ανάληψη. Στα email διάφορα κ πολλά που έχω αποστείλει οι απαντήσεις είναι ελάχιστες έως μηδαμινές. Σίγουρα καθυστερούν μήπως πατήσω ακύρωση ανάληψης. Επίτηδες. Κ για τι ποσό όλη αυτή η ταλαιπωρία; για 60 ευρώ μόνο. Κατά την γνώμη μου προτείνω μακρυά από ξένες εταιρείες που αργούν πάρα πολύ οι αναλήψεις με εξαίρεση ελάχιστες ξενες εταιρείες. Τους ανέφερα ότι θα εξάντλησω κάθε νόμιμο δικαίωμα μου κ επιφυλάσσομαι, για την επίλυση του προβλήματος κ αιτήματος. Frumzi casino ότι χειρότερο

Dear antoniosgoulas74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, and your withdrawal approved by the casino, and you still haven't received your winnings 14 days after requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Good morning, thank you for the answer. If it takes 10 to 15 days to make a withdrawal for an amount of 60 euros, due to workload, then let them close the company. There is no reason for them to operate. As for verification, they do not ask for it from the beginning. It is visible in their instructions. As in their instructions, it appears that the withdrawal is made in 3, at most 4 days. They simply lure customers with various bonuses and they fall into the trap of waiting after making some profit. There are many complaints. And on your own website about this particular company. And we are talking about larger amounts than mine. As for their responses to emails, huge delay. Huge inconvenience. Since they are late, I reserve for my part every legal right to legally settle the issue.

Καλημέρα ευχαριστώ για την απάντηση. Αν είναι να κάνουν 10 έως 15 μέρες για να πραγματοποιηθεί η ανάληψη για ένα ποσό 60 ευρώ, λόγω φορτίου εργασίας τότε ας κλείσουν την εταιρεία. Δεν υπάρχει λόγος να λειτουργούν. Όσο για την επαλήθευση δεν την ζητούν από την αρχή. Φαίνεται στις οδηγίες τους. Όπως στις οδηγίες τους φαίνεται ότι σε 3,το πολύ 4 μέρες γίνεται η ανάληψη. Απλα δελεάσουν τους πελάτες με διάφορα μπόνους κ πέφτουνε στην παγίδα της αναμονής ύστερα από κάποιο κέρδος. Υπάρχουν πολλά παράπονα. Κ στην δική σας ιστοσελίδα για την συγκεκριμένη εταιρεία. Κ μιλάμε για πιο μεγάλα ποσά από τα δικά μου. Όσο για τις απαντήσεις τους σε email τεράστια καθυστέρηση. Τεράστια ταλαιπωρία. Εφόσον αργούν λοιπόν επιφυλάσσομαι από την πλευρά μου για κάθε νόμιμου δικαιώματος μου για νομική τακτοποίηση του ζητήματος.

Thank you for your follow-up. I completely understand your dissatisfaction with the delay, especially considering the amount involved and the expectations set by the casino’s own withdrawal policy.

However, based on our experience, the majority of withdrawal requests do get processed within the two-week timeframe. While this doesn't make the wait any less frustrating, it does suggest that some delays are unfortunately part of the process, especially if the casino is currently experiencing a high volume of requests or internal processing issues.

If your withdrawal remains pending beyond the 14-day mark, please let us know. We will then step in and do our best to assist you directly.

Thank you again for your patience and cooperation.

Dear antoniosgoulas74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru