Frumzi Casino - Pelaajan kotiuttaminen viivästyy käsittelyongelmien vuoksi.

I requested a withdrawal on 5/17 and it was canceled after 10 days. The bank informed me that no payment request was ever made by the company. I made a new withdrawal request on 5/27 and it still hasn't been processed due to the high volume of withdrawals. The only updates I receive are to be patient and that the processing is in its final stage.

Έκανα ανάληψη 17/5 και ακυρώθηκε μετά από 10 ημέρες.Η τράπεζα με ενημέρωσε ότι ποτέ δεν δόθηκε εντολή πληρωμής από την εταιρεία.Εκανα εκ νέου ανάληψη στις 27/5 και ακόμα δεν έχει γίνει επεξεργασία λόγο μεγάλου όγκου αναλήψεων.Η ενημέρωση που λαμβάνω είναι υπομονή και ότι η επεξεργασία βρίσκεται στο τελικό στάδιο.

Dear eirhnhkiato1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you made any successful withdrawals from the casino in the past? 
• Has the casino provided any explanation as to why your first withdrawal attempt was canceled?

Looking forward to hearing from you.

Best regards,

Tomas

1)No verification required says my account.

2) I have made small withdrawals in the past successfully.

3) He has not responded to cancel the withdrawal, even though I have asked countless times for the proof of remittance.

1)Δεν απαιτείται επαλήθευση γράφει ο λογαριασμός μου.

2) Έχω κάνει μικρές αναλήψεις στο παρελθόν επιτυχώς.

3)Δεν έχει δώσει απάντηση για την ακύρωση ανάληψης, παρόλο που ζήτησα άπειρες φορές το αποδεικτικό εμβάσματος.

They keep telling me I will get my money soon. Unacceptable what is happening.

Συνεχίζουν να μου λένε ότι θα λάβω τα χρήματα μου σύντομα.Απαράδεκτο αυτό που συμβαίνει.

Could you please share a screenshot of your withdrawal request?

The withdrawal I made again was canceled and I can't even make a new withdrawal. I have to bet x1. Just tragic.

Ακυρώθηκε η ανάληψη που έκανα πάλι και μάλιστα δεν μπορώ να κάνω νέα ανάληψη.Πρεπει να ποντάρω χ1.Απλα τραγικοί.

I would like you to tell me what to do, because I can't find a solution with the live chat

Θα ήθελα να μου πείτε τι να κάνω , γιατί δεν βγάζω άκρη με το live chat

I forced bets and managed to withdraw for the 3rd time. You do not suffer from this situation

Αναγκαστικά πονταρα και κατάφερα να κάνω την ανάληψη 3η φορά.Δεν υποφέρετε η κατάσταση αυτή

Thank you very much, eirhnhkiato1, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear eirhnhkiato1, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Frumzi Casino representative to join this conversation. 

Dear Frumzi Casino, could you please provide more information about this case? 

Looking forward to your reply.

Dear Katarina, 

Thank you for contacting us. 

We would like to inform you that the withdrawal was successfully paid and then the account was closed on customer's request. Therefore, the complaint has been resolved by us. 

Thank you for understanding. 

Best Regards, 

Customer Service 

No withdrawal completed, I can't listen to lies. I played the money because it was never credited.

Δεν ολοκληρώθηκε καμία ανάληψη ,δεν μπορώ να ακούω ψέματα.Επαιξα τα χρήματα γιατί δεν πιστώθηκαν ποτέ.

Dear Frumzi Casino,

thank you for your reply.

Dear eirhnhkiato1, 

do I understand correctly that you played all of your funds and therefore no withdrawal was processed, please?

Exactly because I waited 25 days for a withdrawal that never happened.

Ακριβώς γιατί περίμενα 25 μέρες για μια ανάληψη που δεν έγινε ποτέ.

Dear eirhnhkiato1,

sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for the account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time. 

I will now reject this complaint.