Frumzi Casino - Pelaajan kotiuttaminen on viivästynyt.

Waiting for a withdrawal of 900 euro for nearly 2 months .I have found out that pagcor revoked there licence on the 31st december 2024.They are operating illegaly and have my bank account details .police contacted

Dear atterryoshea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1.No I didnt make a withdrawal before as when I saw all the bad reviews online I requested Frumzi to close my account and to give me my withdrawal of 900 euro which Im fully entitled to do .

2.When I requested the withdrawal all I was asked was for my full bank statement including Iban Bic fullname etc ..I have discovered (have proof in email) that pagcor revoked there licence to Frumzi on the 31st December 2024 and they are operating illegaly.The amount of complaints about this casino online is ridiculous. Frumzi are a disgrace.

3.I refused all bonuses from the start .This casino has turned me off all online gambling

Thank you for your reply, atterryoshea. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

When i saw all the bad reviews online (on trustpilot)i asked frumzi to close my account and forward me my winnings so I cant check the status online as I dont have access to my account .The screenshot below shows I have a withdrawal of 500 pending and a balance of 400 which is 900 euro .Frumzi customer care refuse to awnser emails (sent at least 20 ) and there live chat is the same old story that there is a delay in the financial department just like they say to many other customers they are scamming .However worth pointing out there is no problem taking peoples hard earned money through deposits but they just simply wont pay out .

Thank you very much, atterryoshea, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much

Dear atterryoshea,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Please, also be informed that Frumzi operates under a valid Anjouan license.

Dear Frumzi Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hi Natalie just an update on the case .I recieved a withdrawal for 400 euro processed on the 2/2/25 this morning thanks to casino guru but i am still waiting on a 500 euro withdrawal whis was processed on the 11th January.

Thank you for the updates, atterryoshea. I'm glad to hear the first payment was received. I will keep this complaint open until you confirm you successfully received the full amount. Please keep me informed about any further developments.

In the meantime, we'll be expecting a response from the casino.

Dear all,

Thank you for reaching out.

Please be informed that we will do our best to prioritize the processing of the remaining withdrawal.

Best regards,

Frumzi team

It is not acceptable to not give a timeline on a withdrawal that was made on the 11th of January 2025.It is now 23 days later and withdrawal still pending .Will i get it within 30 days i wonder 🤔. Maybe Frumzi should make it clear before depositing that customers could be waiting 1 month ➕️ for withdrawals.

Dear Frumzi Casino, thank you for your response. However, we would appreciate it if you could provide a timeframe for the processing of the remaining funds.

Dear atterryoshea,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Frumzi Team.

Thank you for the updates, Frumzi Casino.

Dear atterryoshea, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Have received all withdrawals from Frumzi casino.Only for casino guru I doubt I would have received withdrawal .Thank you so much

Dear atterryoshea,

I'm glad to hear you finally received your withdrawals. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia 

Casino.Guru