Fridayroll Casino - Pelaajan tili on jäädytetty ilman selkeää syytä.

I want to file a complaint against this casino because my account was verified and I received notifications confirming that my account is verified.

After I provided all the necessary documents, I made withdrawals, After that, my account was suspended. I believe it may have been closed, but I can still access it, and it keeps asking me to upload a bank statement for the last three months.

I cannot provide a three-month bank statement because I opened my bank account on March 3, 2026, which I used to deposit into the casino.

I have provided a bank statement from March 3, 2026 until the present, in PDF format. I also provided confirmation in PDF showing when my account was opened. However, my bank statement is constantly being rejected.

I want to mention that my transaction with the casino can also be found on the bank statement.

I am unable to have a proper conversation with them because they always respond by telling me to upload a three-month bank statement and nothing else. It feels like I am talking to a robot.

I do not understand the reason why my account was suspended or closed, because the verification was already completed, all documents were provided, and I received an email confirming that my account is verfied.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Initially, you mentioned that you have access to your casino account; however, later, you indicated otherwise. Can you please clarify whether you have access to your casino account?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I would like to clearly explain my situation, as there seems to be a misunderstanding regarding my account and the requested documents.

I do have access to my account, however it is currently restricted. I am only able to log in, view my account history, and upload verification documents.

I have played slot games and I did use an active bonus at some point. However, after I submitted my documents and received confirmation that my account had been successfully verified, I proceeded with a withdrawal. At that moment, the bonus was automatically canceled. Therefore, this issue is not related to any bonus activity.

The actual problem concerns the bank statement requirement. I have been repeatedly asked to provide a 3-month bank statement that includes a transaction to casino.

I have already explained multiple times that my bank account was opened on March 3rd, 2026. Because of this, it is simply impossible for me to provide a 3-month bank statement.

Instead, I have provided:

A full bank statement in PDF format covering the entire period from March 3rd, 2026 (account opening date) until the present day

This statement clearly shows the transaction made to your casino

An official confirmation document showing the exact date my bank account was opened

Despite providing all available and relevant documents, my bank statement continues to be rejected, and I am repeatedly asked to provide a 3-month statement, which does not exist in my case.

The problem with them is that they don't want to understand that I can't provide a three-month bank statement because my bank account wasn't opened three months ago. That's the problem and that's why they keep rejecting my bank statement, but on the bank statement I provided from 03.03.2026 to the present, the transaction to the casino appears.