Fridayroll Casino - Pelaajalla on viivästynyt kotiutusongelma.

This casino owes me just over 600$, I completed kyc with no issue and then was asked for proof of deposit. I provided it and they refuse to accept the document. They keep saying it needs to say my name and their name on it but this is not possible for a deposit at a crypto casino.

I will remove this if I am given the money owed to me

Username: ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fridayroll Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain which service you use as your crypto wallet?
• Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear owedmoney7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas thank you for writing back to me and apologies on the late reply.

Have you made any previous payouts from the casino? Yes,

Did you achieve your current balance with the help of a bonus? No. a bonus was never collected or used.

Could you please explain which service you use as your crypto wallet? Phantom

Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

My communication has been lengthy with the casino, I will try to export every email in a file to provide to you but essentially they asked me to complete kyc to be payed, i completed it then they asked for proof of deposit, i completed it now their asking for source of funds. They keep asking for endless documents and refuse to award the money. I did not have this issue prior with them.

Thanks for the explanation.

So far, I haven't received any supporting communication from you. This information is necessary if we are to confront the casino regarding your case.

Please, send me the highlights of your communication, or any communication you believe is relevant and recent enough.

My email is tomas@casino.guru

Looking forward to your reply.

Dear owedmoney7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru