Fragabet Casino - Pelaajalla on viivästyneitä kotiutuksia.

They've been giving me the runaround for 20 days now, saying the payment provider isn't working, telling me to come back tomorrow, and letting me withdraw a little at a time, once a day. I've tried Mercado Pago, Banco Nación, and Bitcoin. I have screenshots of how they're stringing me along, but to be clear, the deposits do go through; the provider is working fine for that.

Hace 20 días me tienen a las vueltas para pagarme, que el proveedor de pagos no está funcionando, que vuelva mañana me dejan sacar de a poquito una vez por día, probe con mercado pago, banco nación y bitcoin. Y tengo capturas de pantallas de como me toman el pelo, pero aclaro, los depósitos si le entran, para eso anda bien el proveedor

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Fragabet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila