Eldoah Casino - Pelaajan tili on suljettu.

I received a 10,000 yen bonus and applied for a withdrawal of 40,000 yen, including winnings from trades that met the redemption conditions.

However, the withdrawal was not processed, and my account was blocked.

I've attached a screenshot of the email explaining why I was blocked.

There is absolutely no truth to these allegations made by the casino.

I haven't received any emails from the casino.

We appreciate your cooperation.

10000円のボーナスを受け取り、還元条件を満たした取引、勝利金を含む40000円の出金を申請しました。

しかし出金はされず、私のアカウントはブロックされました。

ブロックをされた理由が記載されたメールのスクリーンショットを添付します。

カジノが提案するこれらの指摘について、一切の事実はありません。

カジノからはメールの件はありません。

ご協力をお願いいたします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina