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I’ve got blocked out when I was on blackjack table I had 2500$ in play and 7000$ processing in withdrawals!!! I got back my account unblocked there was the money missing from my blackjack table 2500$ and I was denied withdrawals of any amount I won 20000$ I’ve tried withdrawing the money numerous times couldn’t get money withdrawals it was marke ID verification blocked but they approved it they’ve unblocked my account so I tried withdrawing 20000$ never could so I played it to zero I could only play couldn’t withdraw!! But they fraudes me if 2500$ too

Dear Joey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Please advise for how long your account was blocked.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Joey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.