DreamBet Casino - Pelaajan voitot on takavarikoitu.

was playing the pokies on the site a as i had deposited 7 times prior to this time was play and the platform has a jackpot chance that randomly appears to my surpries it came up and won the minor 476.36 plus what i had on my credits totaled 546.41 the minimum withdrawl was 300 and had well gone throu the playthrough . so submitted withdrawl request .after 5 min proceeded to processing after about 45 min got live chat message claiming illegal betting , and all my credits have been forfitted. decision made on clear evidence screen shots recorded for reference, i have screen shots of most of my bets all the way through and deposit history , requested to see evidence was sent a very basic looking alleged bet history for a logged playing time half hour after i had submitted my withdrawl that had bettings times not consistant to any of my previous betting habits seemed very manufactured and just had error error as bet outcome , very questionable . asked i few other questions and was just told that they dont have that infomation and to have a nice day

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DreamBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino block your account, or is it still accessible?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

hi in response to your questions yes i still have access to the casino .

the game i was playing was called steam boat ride hold and win on the joker platform . (how do you find out what company runs the platforms joker,jili etc..)

was on a minimum withdrawal of $300 sort of bonus .and thank you for your help .and sent corrispondence to your email

Thanks for your reply.

Have you saved the screenshots that the casino support shared here?

Would you be able to send me the screenshot as additional evidence?

I apologize for the inconvenience. Looking forward to your reply

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite DreamBet Casino representative to join this conversation.

Dear DreamBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova