Dragonia Casino - Pelaajan tili on suljettu.

Hi, I wanted to open a complaint against Dragonia because they blocked my account and didn't give me an explanation or one that reflects their policies.

Salve, volevo aprire un reclamo contro Dragonia perché mi hanno bloccato l’account e non mi hanno dato una spiegazione o che ne rispecchi le loro normative

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dragonia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What does the amount of €500 represent in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas