Dragonia Casino - Pelaajan tili on suljettu.

Hi, I have an account at this casino that was blocked for no reason. I have about €950 in it (I don't remember the exact amount) and I would like the remaining balance refunded even though the casino no longer wants me as a customer.

Salve, ho un account su questo casino che mi è stato bloccato senza motivo, ho circa 950 euro dentro (non ricordo la cifra esatta) e vorrei che il saldo residuo mi venga rimborsato anche se il casino non mi vuole piu come cliente.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dragonia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasons for account closure and withholding of your balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas