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I deposited 1,000 rubles. My balance was 60,000 rubles, and withdrawals were unavailable. I contacted support, and they told me to wait. About 12 hours later, the withdrawal block was lifted, but a new one was imposed—I needed to wager 3x the deposit amount for withdrawal (even though the deposit had essentially been wagered by that point). Then I played the Mummyland Treasures slot for 4,985 rubles, which exceeded the wagering requirement, but the withdrawal still wasn't working. Contacting support yielded no results, only asking me to "play some more" or "spin a little." My ID is 5439130, I used Telegram authorization, and my email address is not linked. I'm attaching screenshots of all the correspondence, balance, deposit and bet history, and the error.

Депозит 1000р. На балансе 60000, вывод недоступен. Пишу в поддержку - говорят ожидайте, через 12 часов примерно сняли блокировку вывода, но наложили новую - неоюходимо отыграть х3 от депозита для вывода(хотя по сути к тому моменту депозит был отыгран). Затем мной было прокручен слот Mummyland Treasures на сумму 4985 рублей, что превышает сумму отыгрыша, но вывод по прежнему не работал, обращения в поддержку не приносили никаких результатов, только и просили "поиграть еще", или крутить "по чуть-чуть". мой айди - 5439130, использовалась авторизация через телеграм, почта не привязана. Все скриншоты с перепиской, балансом, историей депозитов, ставок, ошибкой прикрепляю

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you provided, it appears that you made several deposits in different amounts. Could you please confirm whether you completed the wagering requirements for each deposit before attempting to submit a withdrawal request?
• Are you able to view the progress of your wagering requirements in your casino profile?
• Has the casino customer support specified how much of the wagering requirement is still remaining on your account, and how you can track this information?
• Have you played any other games at this casino apart from Mummyland Treasures?
• Have you activated a bonus with any of your deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear OGOG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru