DIS88 Casino - Pelaajan luottotiedot on takavarikoitu.

Credit forfeited without giving specific reason. Was told by customer service the provider Dream Gaming system detected abnormal betting in baccarat, they can't even described in detail which they claimed ABNORMAL BETTING.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DIS88.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your balance was confiscated?
• Could you please describe your gameplay in the casino while playing? How long was your play session? How high were your bets? How much have you wagered overall?
• Could you please specify which Baccarat game you have played?
• Was your account verified?
• If there is any other evidence you wish to submit to support your complaint, you can do so at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

I up this casino around September 2024. They forfeited my credit on 20/3/2025.

URL: https://www.dis88tonight.com/en-my

I bet in baccarat table with overall RM100 to RM200 per bet. I had played for few days before request to withdraw. After i had submitted the withdrawal request, customer service told me that their bank account had issued and gotto wait for 3 days. After 3 days i received message from customer service which the game provider Dream Gaming detected abnormal betting and forfeited my credit.

I played normal baccarat.

My account been verified.

Attached herewith my conversation with the customer service.

Attached herewith is my conversation with the customer service team regarding the withdrawal issue. They claimed that their bank was experiencing issues transferring the credit before eventually confiscating my funds.

Hi,

Good day!

Would like to check if there is any update for the case.

Thank you.

Thanks for your reply and the provided information.

• When was the last time you were in contact with the casino?
• Is your account currently closed? Was your account closed as a result of the incident?
• Has the casino returned your deposits, or were they confiscated?

Looking forward to your reply.

Last contact with the casino on 23rd July 2025 as per attached.

My account still valid as can log in as usual.

The deposit and some profits were returned, but they confiscated the balance RM34k credit.

Hello kwkh2222258,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello kwkh2222258,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be quite limited. We have received multiple complaints in the past from various players regarding several questionable casinos operating without an official license. These casinos have accused the players of violating rules, but were not able to provide any real evidence. Additionally, the casino support has been unhelpful in clarifying the situation, just like in your situation. Unfortunately, the likelihood of reaching a resolution regarding your case with the casino appears to be quite low. Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite DIS88 Casino to join the conversation.

Dear DIS88 Casino,

Can you please provide more information, along with any supporting evidence, on how the player has allegedly engaged in "abnormal betting" and how they should have broken your rules?

Should there be any other factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru

Hi Michal, how should we go for the join conversation with Dis88?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kwkh2222258,

I have made several attempts to reach out to the casino, yet I have not obtained a substantial reply. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru