Daytonaspin Casino - Pelaajalla on kotiutusvaikeuksia.

I deposited £25 which was converted into dollars, I played my bonus waver off & left me with £220 winnings, I couldn't withdraw i went on the live chat & an agent said they was having maintenance issues and now I can't log back in it opens a different casino every time

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daytonaspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you are unable to access the website?
• Could you please try accessing the website via this link and let me know if the issue persists? https://daytonaspin1.com/en
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon,

I have been able to log in via your link, I have sent my passport picture as verification & requested a withdrawal, both are now under review.

I will get back to you once I hear from them.

Thank you very much for helping me.

Kindest regards

Julie ****

Thanks for your reply.

• Do I understand correctly that you submitted your verification documents only after regaining access to the casino's website?
• Was your verification successful?
• Were you able to withdraw your winnings to your bank account/wallet?

If there is any issue, please let me know

I have sent my documents & pictures twice they have not verified them & sent them back to me to do again, I sent my passport & a selfie, they wanted proof of my deposit i sent that & a letter from my landlord with my name clear & correct, so I will try again tomorrow, I have took the balance down to £70 as I was just going to blow it all & put it down to experience then I thought no i want at least my deposit money back then I will delete it all.

They like messing you about don't they, but I will try again tomorrow.

Regards

Julie

I went on the site & played the spins off as they wasn't going to make it easy to withdraw & I dont have the head space to deal with it with working full time & have a family to see too.

Now I will forget I ever went on the site & put it down to experience.

Thank you & carry on helping the ones that want to see it through.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JulieD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas