CUNTSPIN Casino - Pelaajan voitot takavarikoidaan.

I won $2004.25. Cuntspins casino is refusing to pay me my winnings, stating suspicious activity on my account. But i've deposited and withdrawn from my own bank account. Chat keeps sending me the same response. Stating its suspicious activity but it isnt!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that you accumulated your winnings using a 75% deposit bonus?
• What types of games did you play while the bonus was active? Did you play only one game, or did you switch between different games?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello. Yes I used the 75 percent bonus and played through. I have made several small withdrawals with this casino before. I played only the one slot game "3 hot teapots"

Thank you for your reply. How much did you deposit in order to receive the 75% bonus? Has the casino refunded your deposit after confiscating your balance?

Hello. Yes the casino refunded my deposit. I deposited $50.

Dear Lisa416

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Lisa416 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CUNTSPIN Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They havent responded to anything

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter