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Hello!

I've been waiting for my payout of 5000 euros for 4 days.

In the chat only standard answer always, I should be patient.

I'm verified and finally want my money, the terms and conditions say 48 hours of payment, at the latest.

Can you help me there?

Hallo!

Ich warte seit 4 Tagen auf meine Auszahlung 5000 Euro.

Im chat nur standartantwort immer, ich soll mich gedulden.

Bin verifiziert und will endlich mein Geld , in den Agbs steht 48 tunde Auszahlung, spätestens.

Könnt ihr mir da weiterhelfen?

Dear MarieLane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hey, my payout still hasn't been processed after exactly 1 week.

Han played with no bonus.

In the chat one is only put off. I don't know anymore either 😕

I paid out with trustly and otherwise it was always processed and on the account after 24 hours.

LG Maria

Hey meine Auszahlung wurde nach genau 1 Woche immer noch nicht bearbeitet.

Han ohne Bonus gespielt.

Im chat wird man nur vertröstet. Ich weiss auch nicht mehr weiter😕

Hab mit trustly ausgezahlt und sonst war das immer nach 24 Stunden bearbeitet und auf dem Konto.

LG maria

I fully understand your frustration, MarieLane. However, I will set the timer for additional 7 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear MarieLane,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I have received a part. 5000 last week and 2500 this . So all good. The rest should come soon

Ich habe einen Teil erhalten. 5000 letzte Woche und 2500 diese . Also alles gut. Rest müsste noch bald kommen

Thank you for the update, MarieLane. Hopefully, the rest of your winnings will be processed soon. Please, let us know when you receive the last payment.

Dear MarieLane,

Has there been any news? How much money do you have left to withdraw? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that MarieLane has received the rest of the winnings by now, without their confirmation, we are forced to reject this complaint.