Chexx Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

I requested a withdrawal of $335 on Sunday 13 September 2026. Support told me it could take up to 72 hours. After the full 72 hours passed with no payment, I sent a formal written complaint to support@chexx.bet and support@continentgaming.com. I have completed all KYC requirements and received no specific reason for the refusal or delay.

As of today, the withdrawal is still unpaid and my formal complaint has been ignored.

I have full records of the withdrawal request, KYC completion, and all communication. This is unacceptable behaviour from a licensed operator.

I am now escalating the matter.

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Dear jamesfrancis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jean,

Thank you for your response.

I requested the withdrawal on 13 September 2026. I completed all KYC before requesting it. Support first told me it would take up to 72 hours. After that period passed with no payment, I sent a formal complaint. Since then I have only received repeated vague replies ("under consideration", "waiting for specialists") with no clear reason or timeframe.

I understand your 14-day guideline. I will wait, but I wanted to make sure the case is properly registered in case the withdrawal is still unpaid after 14 days.

Please keep the complaint open.

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jamesfrancis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean