Cazeus Casino - Pelaajan kotiutus on viivästynyt.

I've requested a withdrawal 15 days ago, which was cancelled without any explanation, then requested it once again and the support keeps telling me the usual lies like "we have high volume of requests at the moment" "the money will be in your account soon" "it's unusual but it could delay a bit" today they just banned me from the chat support because I told this person to be serious and to tell me a true timeframe and no more lies. They also told me that my account doesn't need any further verification and that "everything is in order".

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify if you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello.

-No, haven't successfully withdraw before, this is my first time on this casino.

-Yes, it is still pending. Although it says I my pending for 1 week, it is because they cancelled my first withdraw attempt, which was requested at 07 Juli 2025.

-Although I got a bonus when I deposited, I've cancelled it right away because it wasn't worth in my opinion (20 non-stackable spins dialy for 13 days), so all the winnings was made without a bonus.

Thank you for your reply. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

There hasn't been "relevant" communication with the casino, everytime i contacted them it has been just helpless responses with templates, some of them delivered ignored my messages and went straight to the "your funds are on the way, don't worry".

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Allgr for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cazeus Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Dear All,

We would like to inform you that we are working on your withdrawal request with the highest priority. Our team is doing everything possible to complete the process as soon as possible.

Thank you for your patience and understanding.

Kind regards,

Cazeus Team

Dear all,

Thank you for your patience.

We would like to confirm that player's withdrawal request has been successfully completed from our side.

We appreciate your patience and understanding in this matter.

Kind regards,

Cazeus Team

Thank you very much for the update Cazeus Casino representative.

Dear Allgr, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Allgr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter